SAP Knowledge Base Article - Public

2789194 - Intelligent Services Failed to send Update Event - Onboarding 1.0


This knowledge Base Article provides an explaination on why Intelligent Services Failed to Update Event within Onboarding 1.0.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Log into Onboarding application
  2. Process any candidate in the Orientation Steps
  3. Notice the AIN field is blank for the selected candidate

See below screenshot:



  • Intelligent Services will not update when activity is already hired in EC (Hired flag in OCI = true). 
  • This can happen when the system is configured to have ready to hire after NES. 
  • Updates are disabled since candidate is now hired in the system.


  1. System is currently working as designed.
  2. Please coordinate with your implementation partners should in case you want to modify current configurations.

See attached screenshot:



Update Events, Intelligent Services, Intergration, Orientation Steps, ReadytoHire   , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Onboarding all versions