SAP Knowledge Base Article - Public

2789431 - After enabling custom SAML SSO in SAP Analytics Cloud, e-mails are overwritten with @unknown.org or @this-default-was-not-configured.invalid domain

Symptom

  • Custom SAML SSO has been enabled in SAP Analytics Cloud per Enabling a Custom SAML Identity Provider (IdP).
  • E-mail addresses under Security > Users menu are overwritten with @unknown.org or @this-default-was-not-configured.invalid domain after the initial login since enabling custom SAML IdP.
    • Example e-mail address given in the IdP: <example>@<examplecustomerdomain>.com
    • E-mail after login: <example>@unknown.org or <example>@this-default-was-not-configured.invalid

Environment

  • SAP Analytics Cloud
  • any Custom Identity Provider
  • Cloud Foundry (non-SAP datacenter, AWS)

Cause

  • SAML Attribute mapping in the identity provider isn't configured properly.
  • E-mail is not mapped/passed from custom IDP.

Resolution

Based on what datacenter SAC is running on please check solution in KBA 2519989.

  • Perform the attribute mappings carefully, especially taking the case sensitivity into consideration.
  • Make sure e-mail is mapped from custom IDP. (ADFS as sample below)

saml_email_cf.png

  • Ensure that the attribute names match exactly (case-sensitive) with the same provided by the table in "Enable a Custom SAML Identity Provider" online guide.
    • For sample SAML attribute mapping in Azure IdP http://schemas.xxyzyz.org/ws/2005/05/identity/claims/email is not correct.  It should be named and changed to email

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , saml idp master kba sac , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem

Product

SAP Analytics Cloud 1.0