Symptom
- When the approving manager tries to release the 'Service Entry Sheets' from My Inbox app, nothing happens, after choosing 'Approve' the document remains in the Inbox. In the system log, error message 'Update was cancelled - work item is not a user decision' is visible.
- Approver sees error after choosing 'Approve': 'You are not authorized for activity "Accept" for Purchasing Organization 1234'
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Create a Service Purchase Order (Manage Purchase Orders)
- Create a Service Entry Sheet (Manage Service Entry Sheets - Lean Services)
- The 'Service Entry Sheets' is marked for approval and sent to the inbox of the approving manager.
- The approving manager accesses 'My Inbox'.
- Approve the Service Entry Sheet, but it remains in the Inbox and Error appears.
Cause
Missing approval-specific business catalog for Service Entry Sheet work items in the assigned user role.
Resolution
Approvers of 'Service Entry Sheets' must be assigned the business catalog SAP_MM_BC_SES_WIAPPROVE_PC. In addition, the user role must contain the appropriate restrictions maintained for the following authorization fields:
- Plant
- Purchasing Group
- Purchasing Organization
Ensure that the required authorization values are maintained in the assigned business role to enable the approval of Service Entry Sheets.
Keywords
SAP_APS_SAP_WFRT_APP, /IWWRK/BADI_WF_BEFORE_UPD_IB, CL_MM_PUR_SES_APPR_ACTION_BADI, AUTHORITY-CHECK, /iwwrk/mc_wf_rt_ib022, BR_PROJ_MANAGE_COMM.You are not authorized for activity "Accept" for Plant,You are not authorized for activity "Accept" for Purchasing Group,You are not authorized for activity "Accept" for Goods Movement Type , KBA , MM-PUR-SVC-SES-2CL , Service Entry Sheet for Service Procurement (Public Cloud) , Problem
SAP Knowledge Base Article - Public