Symptom
- When a Supervisor is terminated, the "Transfer Direct Reports" section will appear on the screen and you can select from the list about who they will then report to:
- However, When an employee is hired with future date and the manager is terminated and becomes inactive in the system before the hire date, these Inactive employees still have terminated manager as their manager when their employment starts in the future.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
- A new hire with a hire date of May 13th was entered into the system on May 4.
- Current manager will be terminated effective May 15th, Termination event was triggered on May 4.
- For the active/ existing direct reports, there was an automatic event reason for manager change (Supervisor change only) inserted under their Job Information portlet. However, for the case of the new hire who would be Inactive from May 4 - May 12, there is none.
Cause
Inactive future-dated hires (whose employment hasn’t yet started) are not listed as direct reports during the termination process. As a result, these employees retain the terminated manager as their supervisor once they become active as per system design.
Resolution
Manually update the Supervisor field in the Job Information record for these inactive users once their manager is terminated.
If this is something you wish to be implemented, we encourage to raise an enhancement request and it will be evaluated for future releases (learn more at 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products).
See Also
Keywords
SF, EC, Success factors, Employee Central, Supervisor termination, Transfer Direct Reports, inactive employees, future-dated hire, manager termination, direct reports, terminated manager, supervisor change, Job Information, enhancement request, ECT-48062, engineering team, no target release, workaround, manual update, inactive users, system behavior, future employment, employee hierarchy , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC-JOB , Job Information , Product Enhancement
SAP Knowledge Base Article - Public