2789843 - Information the Statuses called "Completed with error "and "Completed with empty report” in purge reports

• Purge Inactive User or DRTM Master Data job are completed with the status Completed with error" and "Completed with empty report"
• This KBA contains information on the Purge Reports statuses "Completed with error" and "Completed with empty report" in the data retention management tool

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

1. Login to the customer instance
2. Go to Data Retention Management 
3. Create New Purge Request
4. Select a purge request type of your choice
5. Add approver
6. Schedule or Launch immediately

We have two statuses ("Completed with error" and "Completed with an empty report") in purge reports to make them more helpful:

• The "Completed with error" status indicates there are errors that are preventing some data from being purged
• The "Completed with empty report" status indicates that no data was purged based on the criteria in the request. This can either be the criteria chosen when submitting the purge job or there is a missing information for the user that is required to DRTM Master Data job (such as country, exitDate, etc).

For any submitted purge request, you will see the following statuses:

• For Completed with error: You can view the errors under "view results" section and correct the errors accordingly.
• For Completed with an empty report: Review the purge request criteria again and resubmit. If still not working, review the user information to ensure they fulfill the criteria to be purged. Please refer to below:
• Purging Inactive Users with DRTM - ensure the user has a Country and exitDate in UDF. 
• Configuring Data Retention Times - Ensure the time retention is configured in the tenant. 

Note: if the user is already inactive, to update the country/exitDate information via employee import you need to either reactivate the user or select the option "Process inactive employees" in the import set up (KBA ref.: 2618227 - Update Username of an Inactive User through Basic Import - SAP for Me).

Please note that if you submit a request and on the Preview report and/or Complete report file it shows that "PROCESS STATUS" field was "EXCLUDED", the status over the Purge Request Monitor will still show as "Completed" instead of "Completed with errors" or "Completed with empty report".

2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users

2088065 - Data Retention Management - Purge Data - Platform

new purge status - purge request monitor - STE-11141, sf, purge, empty, no report   , KBA , LOD-SF-PLT-DRM , Data Retention Management , How To