2789843 - Information the Statuses called "Completed with error "and "Completed with empty report” in purge reports

This KBA contains information on the Purge Reports statuses "Completed with error" and "Completed with empty report" in the data retention management tool

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SAP SuccessFactors HXM Suite

1. Go to Data Retention Management 
2. Create New Purge Request
3. Select a purge request type of your choice
4. Add approver
5. Schedule or Launch immediately

We have two statuses ("Completed with error" and "Completed with an empty report") in purge reports to make them more helpful:

• The "Completed with error" status indicates there are errors that are preventing some data from being purged
• The "Completed with empty report" status indicates that no data was purged based on the criteria in the request

For any submitted purge request, you will see the following statuses:

• For Completed with error: You can view the errors under "view results" section and correct the errors accordingly.
• For Completed with an empty report: Review the purge request criteria again and resubmit. Since the status indicates that no data purged in the system. Please refer to below:
• Purging Inactive Users with DRTM
• Configuring Data Retention Times 

Please note that if you submit a request and on the Preview report and/or Complete report file it shows that "PROCESS STATUS" field was "EXCLUDED", the status over the Purge Request Monitor will still show as "Completed" instead of "Completed with errors" or "Completed with empty report".

2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users

2088065 - Data Retention Management - Purge Data - Platform

new purge status - purge request monitor - STE-11141   , KBA , LOD-SF-PLT-DRM , Data Retention Management , How To