SAP Knowledge Base Article - Preview

2790129 - Despite Activated Consistency Check, Agent is Not Removed From Ticket When The Team is Changed

Symptom

You have activated the Consistency Check between the Assigned Agent and Team in a Ticket.

However, when the Team is changed in a Ticket, the Assigned Agent is not removed.


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Environment

SAP Cloud for Customer - Service

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Consistency Team Agent Processor removed Check; Service Team of Processro, Service team of Ticket , KBA , LOD-CRM-SRP , Service Request Processing , How To

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