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SAP Knowledge Base Article - PreviewSymptom
- You are running SAP Customer Relationship Management (CRM) - Interaction Center (IC)
- Business does not require any CTI integration and has requested to remove any telephony related buttons
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management all versions ; SAP HANA 1.0, platform edition ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
CTI, Telephony, Buttons, Dialpad, Warm Transfer, Conference button, bttn, reset, logoff, logon, icons, , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem
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