SAP Knowledge Base Article - Public

2790934 - How to change enrolled option for Benefit with Dependency

Symptom

When edit enrolled option for Benefit with Dependency system trigger error: Benefit dependency issue. There is an ongoing enrollment for benefit. Hence, you are not allowed to change the "Enrolling For" field.

Environment

  • SAP SucessFactors Employee Central
  • Global Benefits 

Reproducing the Issue

  1. Go to Employee Profile
  2. Edit Benefit enrollment
  3. Save
  4. System trigger error: Benefit dependency issue. There is an ongoing enrollment for benefit. Hence, you are not allowed to change the "Enrolling For" field. 

Cause

Dependency condition is created between Benefit and benefit contributions are dependent on the 'Enrollment for' values and it is not allowed to change the 'Enrollment for' without opting out from benefit.and hence the behavior is expected.

Resolution

  1. Opt out of Benefit enrollment
  2. Change the Enrollment for from Benefit
  3. Re-enroll employee into benefit

Keywords

ongoing enrollment dependency , KBA , LOD-SF-EC-GBF , Global Benefits , How To

Product

SAP SuccessFactors Employee Central all versions