SAP Knowledge Base Article - Preview

2791508 - CrystalReports2016ProcessingServer and CrystalReports2016ReportApplicationServer fails to start

Symptom

  • CrystalReports2016ProcessingServer and CrystalReports2016ReportApplicationServer fails to start.
  • Event viewer shows below error message -

"Faulting application name: crproc.exe, version: 14.2.7.3069, time stamp: 0x5c7087ba
Faulting module name: libOCASecurityw-4-0.dll, version: 14.2.7.3069, time stamp: 0x5c70785e
Exception code: 0xc0000005
Fault offset: 0x00014b2f
Faulting process id: 0x1c1c
Faulting application start time: 0x01d507a7f11048eb
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crproc.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\libOCASecurityw-4-0.dll
Report Id: 924aa622-2c84-493f-a64a-66ee2ef2513a
Faulting package full name:
Faulting package-relative application ID:"


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Environment

BI version - BI 4.X
Web Application server - Tomcat
Server OS - Windows

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

 libOCASecurityw-4-0.dll, Faulting application name: crproc.exe, crproc.exe, 4.1, 4.2 , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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