SAP Knowledge Base Article - Public

2791511 - Error in workflow request for last approver action


In the last step of a workflow approval, the approver tries to approve the request but the system throws the following error:

  • fingerprint=9ded56451c7a2b64d6c40276a99f0270df1b95b3

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


  • SAP SuccessFactors Employee Central
  • Workflow

Reproducing the Issue

  1. Go to Approve Requests
  2. Select the workflow you want to approve
  3. Try to approve it
  4. System will throw a message with the fingerprint above.


 This fingerprint is related to different issues, this one is due a difference between the Position Title maximum length configured in the system and the one that are being used to describe the position.


  1. Go to Configure Object Definitions
  2. Select the object Position
  3. Go to Take Action > Make Correction

   4. Search for PositionTitle

   5. Go to details and set the Maximum Length value to 255 as system default:

   6. Try to approve the workflow and the error will not appear

See Also

Other potential causes of this application error, with fingerprint ID = 9ded56451c7a2b64d6c40276a99f0270df1b95b3, can be found in the following KBAs:

  • 2729809 - Error occurs when trying to End Global Assignment for a user with Right to Return (Legacy Model) - fingerprint=9ded56451c7a2b64d6c40276a99f0270df1b95b3
  • 2561265 - Application error while Add New Employee
  • 2595153 - Application error when editing Job Information
  • 2557487 - Application error when approving change of Position
  • 2620327 - Workflow Approval: Final approval is failing due to an Application Error: Fingerprint 9ded56451c7a2b64d6c40276a99f0270df1b95b3
  • 2594136 - Application error in Manage Users
  • 2634770 - Application Error: fingerprint=9ded56451c7a2b64d6c40276a99f0270df1b95b3


fingerprint=9ded56451c7a2b64d6c40276a99f0270df1b95b3 last approval approver workflow request , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem


SAP SuccessFactors Employee Central all versions