2791564 - Fiori: Unable to add Signatures in "My Email Settings"

You are unable to add Signatures in "My Email Settings"

Scenario 1:

There is an error "You are not authorized to access UI application /BYD_COD/ServiceOnDemand/Email/COD_User_Email_Settings_QAF.QA.uicomponent"

Scenario 2:

On selecting Edit option under New Email or Replies/Forward, no data available

SAP Cloud for Customer

1. Login to RUI/Fiori Client
2. Go to Settings
3. Navigate to My Email Settings
4. You will receive the following error

"You are not authorized to access UI application /BYD_COD/ServiceOnDemand?Email/COD_User_Email_Settings_QAF.QA.uicomponent"

Or

1. Login to RUI/Fiori Client
2. Go to Settings
3. Navigate to My Email Settings
4. On selecting Edit option under New Email or Replies/Forward, "No data" available

Scenario 1:

Business User/Role should have the access to Templates Work Center View either under Sales or Service Work Center

Scenario 2:

There are no Signature Templates available under Template Work Center View

Scenario 1:

1. Go to Administrator Work Center
2. Go to General Settings view
3. Select the affected Business User/Role
4. Navigate to Work Center and View Assignment
5. Add Templates Work center View under Sales or Service Work center
6. Save and Close

Scenario 2:

1. Go to Sales or Service Work Center
2. Go to Templates View
3. Click on New button
4. Create a New Template with Usage type as "Signature"
5. Save and close

Signature, email, settings, template , KBA , LOD-CRM-SC-EML , Email , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions