SAP Knowledge Base Article - Preview

2791714 - Create Users and Business Partners Automatically in IT Service Management


Users with no associated business partner cannot perform functions that require a business partner, such as:

  • Checking the processing status of support messages in SAP Solution Manager
  • Being listed as processor on an incident
  • Being listed as contact person on an incident

Upon attempting to add themselves to an incident in a business partner dependent role (i.e. reporter, processor), users with no business partner will encounter the following message:

"Business partner [user] (Role) is not a business partner"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


SOLMAN, business partners, users, generate, create, processor, bp, bp_user_gen, not a business partner, employee , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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