SAP Knowledge Base Article - Public

2791928 - Unable to edit People Pool(User) of Permission Group


When trying to edit the People Pool of your Permission Group(User), the page is freezing and you are unable to do the edition.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HCM Suite.

Reproducing the Issue

  1. Access Admin Center > Set User Permissions > Manage Permission Groups
  2. Access the group
  3. Click in the People Pool that uses the category "User"
  4. The page freezes and it is not possible to do any action


The page is not actually freezing. What is happening is that the User category in People Pool has a limitation that when the number of users included is big, the pop-up window that opens to edit the people pool goes to a very high position in the screen. If you reduce the zoom of the screen, you will be able to see that.

pop-up window goes to very high position.jpg


There are two workarounds to resolve this limitation:

  1. The first one is to start using the Username category instead of User. The Username uses a different pop-up window, that already supports a huge number of users.
  2. The second one is to create separated People Pools to decrease the total numbers for each pool, that will avoid the pop-up window goes too high issue.


Permission Group, Group, People Pool, User, Freeze, Unable, Edit , KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem


SAP SuccessFactors HCM suite all versions