SAP Knowledge Base Article - Public

2792578 - How to Make Local File Upload Available in Attachments for Tickets on the Mobile App


You want to upload a local file as a ticket attachment using the windows or mobile app, but the only available options is to provide a picture directly from your camera.


SAP Cloud for Customer

Reproducing the Issue

  1. On the mobile or windows app, go to the Services work center.
  2. Open the tickets view.
  3. Open a ticket.
  4. Go to the attachments tab.
  5. Add an attachment from a local file.
  6. The only available button for upload is the camera one.



Your tenant has been configured to only allow instant photos as attachments on mobile.


  1. Go to the Administrator work center.
  2. Open General Settings.
  3. Click on Mobile Settings.
  4. Click on edit.
  5. Toggle the option "Disable Image Upload from Device Folder/Gallery" to "No".



Mobile, App, Windows App, Iphone App, Android App, Offline, Online, C4C, Cloud for Customer , KBA , AP-RC-MOB-UIF , Responsive UI , How To


SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905