SAP Knowledge Base Article - Preview

2792961 - Activity Plans do not delete Surveys or Tasks when the Routing Rules Conditions are not met anymore

Symptom

You have used an Activity Plan to automatically add a Survey (or Task) to a Business Object (i.e. a visit). After the Survey is added to a new visit, you change the conditions in the Activity Routing Rule so that the Activity Routing conditions are not met anymore for the recently created visit. Hence, you now expect that the Survey to be removed from the visit.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

survey, task, delete, activity plan, routing rule, , KBA , LOD-CRM-ACT-ROT , Activity Routing , LOD-CRM-ACT-VST , Visit Planning , How To

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