SAP Knowledge Base Article - Public

2793071 - Can I request to change/customize my SAP Analytics Cloud (SAC) URL or Data Center (i.e. SAC tenant move request)?

Symptom

  • The current SAP Analytics Cloud (SAC) URL does not have the correct text / format.
  • Is it possible to change the SAC URL?
  • Is it possible to move my SAC tenant?
  • Can SAP move my SAP Analytics Cloud system to another SAP Data Center/landscape? - See the following link for more information: SAP Business Technology Platform Regions.

Environment

SAP Analytics Cloud (Enterprise)

Cause

SAP is not able to change the URL of existing SAP Analytics Cloud tenants.

Resolution

Overview

If you want to proceed, please follow steps below according to the request type and ensure you understand changes to new tenant creation post 2024 Q4 QRC detailed here:

Option A - You would like to get a different system URL provisioned on the SAME landscape/data center:

  1. Please reach out to your SAP Account Team (SAP Account Executive (AE) / Customer Engagement Executive (CEE) / Customer Success Partner (CSP) / Partner Experience Manager (PXM)) to request this option.
  2. If you do not have an SAP contact, please create an case with Technical Support via the component area "LOD-ANA-ADM" and provide the following:
    • Existing SAC tenant URL.
    • Expected SAC tenant URL in the format: <expected_name>
  3. Please provide a written confirmation in the support case with the format below:

    "I, the customer, accept the responsibility for the migration of content and data between the existing and new systems."

  4. Once the new system is created, you will be provided with a specified period to perform the content and data migration and will be informed when the old system is planned to be taken offline.

Option B - You would like to get a different system (for whatever reason, like  URL, QRC, etc.) on a DIFFERENT landscape / data center:

  1. Reach out to your SAP Account Team (SAP Account Executive (AE) / Customer Engagement Executive (CEE) / Customer Success Partner (CSP) / Partner Experience Manager (PXM)) to inform them about your request.
    • This request cannot be managed through a support case and Technical Support will reject all such requests.
  2. Once the new system is created, you will be provided with a specified period to perform the content and data migration and will be informed when the old system is planned to be taken offline.

NOTE: - If you are moving between update groups, then extra precaution is needed to make sure content and data transfer between the old and new systems is supported.
For more information regarding this, please see the KBA below:

Option C- You would like to change ONLY the domain, in the SAME landscape:

Example: From: *.eu10.hcs.cloud.sap  To: *.eu10.sapanalytics.cloud

  1. Please create an case with Technical Support via the component area "LOD-ANA-ADM" and provide the following:
      • Case Title “Request to change the domain of my SAC tenant”
      • Existing SAC domain
      • New SAC domain
  2. NOTE:
    • Each landscape has different list of supported domains, so not all requested domain changes can be accomplished.
    • This won't create a new tenant so no content/data migration is required.

Option D - You would like to change your tenant to a different platform:

Example: From a tenant on Hana2 to a tenant on Hana Cloud

  1. This is not something we will normally do as part of URL or Data Center change request. Renamed or moved tenants will remain on the same platform, except under the following conditions:
    1. The change will require SAC Management approval, will not be immediate, and done when operational capacity is available.
    2. If approved, when the change is executed, the existing tenant will immediately be locked and deleted and then the new tenant will be created.
  2. You can reach out to your SAP Account Team (SAP Account Executive (AE) / Customer Engagement Executive (CEE) / Customer Success Partner (CSP) / Partner Experience Manager (PXM)) to request the purchase of a new tenant on the needed platform.
    1. This request cannot be managed through a support case and Technical Support will reject all such requests.

    See Also

    Your feedback is important to help us improve our knowledge base.

    Keywords

    SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.sap, https://hanacloudservices.cloud.sap, https://cloudanalytics.accounts.ondemand.com, https://hanacloudservices-us.accounts.ondemand.com, https://www.sap.com, https://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software epm, business intelligence,   , KBA , sac tenant data issue , sac url chagne , need to move from neo to cloud foundry p , neo to cloud foundry migration , migration sap neo to cloudfoundry , migrate sap analytics cloud tenant to cl , partner test & demo sac , sac kba new tenant url change , need to move from neo to clound foundry , sac tenant move request , (new tenant creation) , about process of tenant url change (new , cee , cloud foundry partner cf , fast track fasttrack , migrate sap analytics cloud tenant to c , cloud tenant to cloud foundry environmen , cloud foundry environment , link naming for analtical cloud not corr , analtical cloud not correct , LOD-ANA-ADM , SAC Administration , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , How To

    Product

    SAP Analytics Cloud 1.0