2793226 - Standard Notification being Triggered instead of Customized - SAP SuccessFactors Employee Central

• Default email notification gets triggered although we have configured a custom email notification.
• Why is the default email notification template being sent to users even when a custom email notification has been setup?
• A custom Document Generation Template email was created to be sent to users but the system defaults to a standard email template.

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SAP SuccessFactors Employee Central

Senario 1:The user's locale and language settings do not match the template.

Senario 2:Aprppver has no "View Current" permission for "Document Generation Template" object.

Senario 1:

• When the email is being generated, the user's language and locale are used to create the information contained within the email.
• If there is no language template for the user's locale, the default template will be sent in the email instead.
• To resolve this issue either create a template with a locale that matches the user's current settings or change the user's locale to match the language field of the email notification template. 

View:

• If you're uncertain of the user's locale, export the User Data File to find their current setting.
• For futher information see 2395445 - Default Locale | How to control the user language in SuccessFactors

Senario 2:

• Please make sure approver has the permission for "Document Generation Template" object's "View Current" Permission or if this object is not secured, please make sure "Access to non-secured objects" are granted.

• 3115662 - Is It Possible to Map Custom-String field to EP standard Field defaultLocale
• 2395445 - Default Locale | How to control the user language in SuccessFactors
• 2269945 - List of Supported Languages with Locales (BizX)

SuccessFactors, Employee Centrak, workflow email, e-mail, document generation, locale, default locale, standard notification, custom notification, document generation template, document template, document locale , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-DOC , Document Generation , How To

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