SAP Knowledge Base Article - Preview

2793226 - Incorrect Email Notification is Getting Triggered - EC

Symptom

  • Default email notification gets triggered although we have configured a custom email notification.
  • Why is the default email notification template being sent to users even when a custom email notification has been setup?
  • A custom Document Generation Template email was created to be sent to users but the system defaults to a standard email template.


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Environment

SAP SuccessFactors Employee Central

Product

SAP SuccessFactors Employee Central all versions

Keywords

Success Factors, EC, workflow email, e-mail , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

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