SAP Knowledge Base Article - Public

2793226 - Incorrect Email Notification is Getting Triggered - EC


  • Default email notification gets triggered although we have configured a custom email notification.
  • Why is the default email notification template being sent to users even when a custom email notification has been setup?
  • A custom Document Generation Template email was created to be sent to users but the system defaults to a standard email template.

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SAP SuccessFactors Employee Central


The user's locale and language settings do not match the template.


  • When the email is being generated, the user's language and locale are used to create the information contained within the email.
  • If there is no language template for the user's locale, the default template will be sent in the email instead.
  • To resolve this issue either create a template with a locale that matches the user's current settings or change the user's locale to match the language field of the email notification template. 


  • If you're uncertain of the user's locale, export the User Data File to find their current setting.
  • For futher information see 2395445 - Default Locale | How to control the user language in SuccessFactors

See Also

  • 2269945 - List of Supported Languages with Locales (BizX)
  • 3115662 - Is It Possible to Map Custom-String field to EP standard Field defaultLocale
  • 2380278 - How to set the Default Locale for a User in the Add New Employee Wizard
  • 2395445 - Default Locale | How to control the user language in SuccessFactors
  • 2269945 - List of Supported Languages with Locales (BizX)


Success Factors, EC, workflow email, e-mail , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem


SAP SuccessFactors Employee Central all versions