SAP Knowledge Base Article - Public

2793754 - External User unable to login after being created


  • After successfully creating a new external user, its not possible to log in with the new users details.
  • Get the following error 

"Invalid username or password. Please re-enter your login info."



  • SuccessFactors Learning Management System (LMS)
  • SuccessFactors Learning Management System (PLT)

Reproducing the Issue

  • Go to External Site
  • Create new user successfully
  • Try to log in with the newly created users details 
  • Error occurs



  • In Provisioning Role based Permissions the External Users Permission role is inactive, Make it active.
  • Then external users will have login permission and be able to login.

See Also

 2389162 - LMS- External User - PreConfig in LMS and BizX


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SAP SuccessFactors Learning all versions