SAP Knowledge Base Article - Public

2794246 - Error in Perfect Store Visit: "Action set_as_complete not possible; action is disabled"


You are checking out of a Perfect Store Visit and you receive the error: "Action set_as_complete not possible; action is disabled"; however the Visit is then set to Completed.


SAP Sales Cloud

Reproducing the Issue

  1. Go to the Visits workcenter.
  2. Go to the Visits view.
  3. Open any Perfect Store Visit.
  4. Click Actions > Set in Process.
  5. Click Actions > Check Out.

Result: The error is being displayed but the Visit is now in Status Complete.


The Visit was already in status Completed and has later been set back to status In Process. Then when the Visit is again Completed, this error is displayed.


The error has no direct impact on your system and can for be ignored. We are currently working on a software correction for the issue which will be implemented with a future release.


perfect store visit, completed, check out , KBA , LOD-LE-PSP , Perfect Store , Problem


SAP Cloud for Customer add-ins 1911 ; SAP Cloud for Customer add-ins 2020