SAP Knowledge Base Article - Public

2794294 - No Messages Displayed in Message Center - SuccessFactors Recruiting

Symptom

  • No emails appear when the new feature 'Message Center' is enabled
  • Message shown "You have no messages"

Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Enable Message Center as per section Enabling Email Correspondence and Message Center from the Implementation Guide.
  2. Go to Recruiting > Message Center
  3. No Emails in list > 'You have no messages'

Cause

Some RBP Permissions are not enabled

Resolution

  • This issue is caused by a misconfiguration related to the permissions.
  • Since RCM uses XML permissions, the objects related to RCM needs to be marked as non-secure. Add the following permission to your users:
    • Manage Permission Roles > [Permission Role] > Permission settings > Permission... > Administrator Permissions > Metadata Framework > Access to non-secured objects
    • Manage Permission Roles > [Permission Role] > Permission settings > Permission... > Recruiting Permissions > Odata API Candidate export
    • Then once these permissions are enabled please carry out an oData MetaData Refresh

  • To access and use Message Center, ensure to enable the EmailBrandTemplate permission for the relevant user.
  • Please see the Accessing and Using Message Center section from the Implementation Guide for further details.
  • If the issue still remains please open a Support Case.

**Alternatively, please use Upgrade Center as per the Release Notes which will avoid having to implement additional configuration.**

Note: The recruiter will see only his own email threads with candidates, so no threads started by other users will be visible.

Keywords

sf, success factors, RCM, Email Center, E-Mail, EmailBrandTemplate, OData API Candidate Export, Access to non-secured objects, RCM-59263 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting all versions