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2794444 - Instance Sync Tool Error - An error occurred while retrieving the instance pairing details or The application encountered an unknown error

Symptom

  • Encounters the instance sync error "An error occurred while retrieving the instance pairing details" in the Instance Sync Wizard page of the Source instance
  • Instance sync Error "The application encountered an unknown error" when generating an authentication token in the source instance -- unable to acquire the token

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HCM Core 1902

Keywords

Instance synchronization, instance sync, error, application error, instance pairing, unknown error, odata api metadata refresh and export, An error occurred while retrieving the instance pairing details, An error occurred , KBA , LOD-SF-PLT-IST , Instance Sync Tool , LOD-SF-PLT-IRT , Instance Refresh Tool , How To

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