SAP Knowledge Base Article - Public

2794638 - How to send a "Test email" in Email Campaign (CRM) - Recruiting


What to expect while using "test email" in Email Campaign in Production.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Marketing
  • SAP SuccessFactors Recruiting Management


In Email Campaigns, it is possible to send a "Test Email" to a chosen address to see what the email will look like when the candidates receive it.


Please note that when the test email is sent, any tokens used in the email such as [[CANDIDATE_FIRST_NAME]], [[CANDIDATE_LAST_NAME]], etc. will not be resolved. This is because "test email" is not associated with any single candidate.

However, the tokens should be resolved when a real email campaign is sent.

Also note the Test email feature will work in both Test and Production. However, no real Email Campaigns will be sent from preview instances by design. See KBA 2725748 - Test Email Campaign from preview instance does not work - RCM/RMK

Finally, be advised that you cannot use your own corporate email address to test. Only external emails can be used at present. See KBA 2858951 - Internal Candidates are not receiving Email Campaigns

Note there is currently another restriction which is being addressed in b2011 : the test email will not be sent if no email layout is selected. With b2011 though it will be possible to send these emails when an Email Layout is not present.


email campaign, test email, token , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , LOD-SF-RCM-CRM , Candidate Relationship Management , How To


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