Symptom
- Configuration changes supported by Cloud Product Support.
- Changes support by Partners and/or Professional Services team.
Environment
SAP SuccessFactors Recruiting Marketing (RMK)
Resolution
Career Site Builder RMK sites
Cloud Product Support do not perform any kind of configuration and customization in any RMK Career Site powered by Career Site Builder.
The configuration is available for customers and partners as a self-service resource in the tool. Refer to Career Site Builder Administration for more details.
Non CSB RMK Sites
Customers that have custom RMK site not built with Career Site Builder can submit a Cloud Product Support case specifying the changes they would like to perform on their career site. SAP Professional Services Web Dev team will analyze the request and determine if such changes can be done via a support case or if it would require a service order to proceed. Refer to the KBA 2268766 - SCR Software Change Requests for Recruiting Marketing Sites - Recruiting Marketing.
Note that migrations from legacy site to CSB are not handled by Support. Customers must engage a partner or Professional Services via their account team and SSEM.
Command Center
Command Center is the RMK backend. This tool is only accessible by partners, SAP Professional Services consultants and Cloud Product Support.
Customers can request via Cloud Product Support cases the following change requests:
Change Request | Details |
Site Reload | Not supported after release 1H2021. Refer to KBA 3053742 on how to do this in Career Site Builder (CSB). |
Communication |
Support ends with release 1H2021 and feature was deprecated with 2H2021. Job alerts feature can be enabled/disabled in CSB > Site Settings > Site Information tab. |
Marketing Central |
Vendor groups creation and assignment. (Support ends with release 1H2021 and feature was deprecated with 2H2021) |
Advanced Analytics |
Status mapping additions |
Media team requests |
Source additions, Media intake calls, Job Distribution Consultation (Organic Network), std XML feed creation (for contracts signed before the Q4 Release 2019, after that PS must be engaged directly. Services change applies to all services contracts signed after December 6th of 2019. |
Update Job Posting URL |
Request to update the RMK Job Posting URL (Support ended with release 1H2021.) |
Disable RMK Website |
Request to Disable RMK website when you need to re-design it. In case you have an Implementation Partner, they can perform this action. |
Provisioning
Customers can request via Cloud Product Support cases the following change requests:
Change Request | Details |
Company Settings |
Request to enable Career Site Builder in Provisioning. This only applies to Customers with legacy career sites (not built with CSB) who need to grant users access to CSB to access the Career Site Admin Settings to self serve with the SSL Certificates feature. |
Company Settings |
Request to enable Job Marketing (prereq to AA recruiting Interface) Note this will only be done by support for customers who already had AA implemented and are transitioning to the new Recruiting Interface. Any new implementations must be handled by Partners or Professional Services. |
Provisioning |
Managing Recruiting> Configure Recruiting Marketing Datacenter URL
Service provider Settings > Recruiting Marketing Settings
|
regarding the fullfeed |
Customers can request Product Support to run the fullfeed (job type: sync all external job postings. If you have had an instance refresh recently or are implementing ICS (Internal Career Site Powered by CSB), please provide authorization to make all jobs inactive in RMK before running the fullfeed. This will guarantee that the RMK instance will have no inconsistencies in terms of job postings. If the fullfeed (sync all external job postings) was deleted by the refresh process then this job will need to be recreated. If a partner is engaged they can recreate the job. If there is no longer a partner engaged, a case can be submitted to Product Support to request this providing authorization and a job owner (username). |
Apply with LinkedIn 2.0
Product Support does not implement this feature. The feature can be configured in Career Site Builder > Tools > Social Apply and does't require a Site Reload anymore.
Any change requests that are not described in this KBA are out of scope of Cloud Product Support and should be handled via paid Professional Services Team via SSEM or our extensive global Partner network.
See Also
Keywords
SCR, Change, Configuration, RMK, Recruiting , KBA , LOD-SF-RMK-SCR , Website software change request , How To