SAP Knowledge Base Article - Public

2794889 - SAP SuccessFactors Recruiting Marketing - Provisioning and Command Center Configuration Change Request

Symptom

The following subset of Provisioning and Command Center Configuration Changes should be made/enabled/disabled by your Implementation Partner and may require follow-up actions or implementations. In situations where you are not already engaged with a Partner and there is no associated implementation effort, SAP Support can make minor configurations including enabling/disabling specific minor features, on behalf of a customer.

Environment

SAP SuccessFactors Recruiting Marketing (RMK)

Resolution

Please be aware of the following points before engaging the Support Team to make the available changes:

  • Please make sure to read the description of each change;
  • These options are only applicable to customers who do not have a Partner consultant engaged. Partners have access to Command Center and Provisioning (Back end) so do not require this service;
  • Make sure that you provide the information needed to complete the change;
  • Customer approval should be added to the case. Without the customer approval, our support team will not be able to proceed.

Any switch enablement or change NOT listed as supported by Product Support will be entitled as an action supported only by Partners or Professional Services team.

Reaching out to Partners:

Case Creation Template for Customers

  1. Select the corresponding Product Function & Support Component;
  2. Subject: Change request - Please perform change XYZ for Product Function ABC;
  3. Description:
    1. <List the change from the table below> and specify required value if applicable;
    2. Company Instance Name (Company id):
      Data Center:
      Does this change apply to a test or production environment?
    3. Approval :  I confirm that I fully read & understood the documentation related to the feature(s) and the consequences and risks related to making the requested changes.
    4. Requester Information: <Provide your full name & email address>;

Note on Career Site Builder RMK sites

Cloud Product Support does not perform any kind of configuration and customization in any RMK Career Site powered by Career Site Builder.

The configuration is available for customers and partners as a self-service resource in the tool. Refer to Career Site Builder Administration for more details.

The case of Non CSB RMK Sites

Customers that have a custom RMK site not built with Career Site Builder can submit a Cloud Product Support case specifying the changes they would like to perform on their career site. SAP Professional Services Web Development team will analyze the request and determine if such changes can be done via a support case or if it would require a service order to proceed. Refer to the KBA 2268766 - Change Requests for Recruiting Marketing Sites Delivered by Professional Services - Recruiting Marketing
Note that migrations from legacy site to CSB are not handled by Support. Customers must engage a partner or Professional Services via their account team and SSEM.

Command Center changes:

Command Center is the RMK backend. This tool is only accessible to partners, SAP Professional Services consultants and Cloud Product Support.
Please find below the most common requests and whether or not these can be performed by Support:

Change Request Details
Site Reload Not offered : Since release 1H2021, this can be done in CSB.  Refer to KBA 3053742 on how to do this.
RMK Job alerts enablement

Not offered : Since 2H2021, Job alerts feature can be enabled/disabled directly in CSB > Site Settings > Site Information tab and the templates can be configured under Layouts.
Vendor groups creation and assignment

Not offered : The Marketing Central feature was deprecated with 2H2021 and replaced with Campaign URL Builder which does not use vendor groups and is accessible in Bizx.
Media team requests

Source additions for Source Tracker if the required option is not available in Site Source Editor in CSB to enable. See KBA 2562257 - How to Add Source Options into the Source Tracker Menu - Recruiting Marketing
Standard (all job) XML feed creation and Organic Network enablement requests can be submitted via Support Cases.  For customized (filtered) job feeds, these will need to be facilitated by SAP Professional Services (paid engagement) or by certified partners that have access. See KBA 2361686 - XML Feeds - Recruiting Marketing
Advanced Analytics

Status mapping additions. Only additional mappings that may have been missed in the original implementation can be done by Support. Initial implementation must be done by an Implementation Partner.
Disable RMK Website

Request to Disable the RMK website for re designing purposes. It is strongly advised to work with an implementation partner for any drastic redesigning of the site or disabling of a live site.

Provisioning changes:

Change                   Feature Switch Details
Request to enable Career Site Builder in Provisioning

This only applies to Customers with legacy career sites (not built with CSB) who need to grant users access to CSB to access the Career Site Admin Settings to self serve with the SSL Certificates feature.
(Note there is no need to enable CSB in Command Center to have access to the Career Site Admin Settings, permissioning Manage CSB is enough)
For any other use case such as RMK implementations, this step should be done by Professional Services or an Implementation Partner. Support will not configure the integration with RCM. Enabling CSB should be part of the implementation.
Request to enable Job Marketing

This is a prerequisite to accessing Advanced Analytics. This was only done by support for customers who already had AA implemented and were transitioning to the new Recruiting Interface
Any new implementations must be handled by Partners or Professional Services. (via paid engagement)
Restore RMK URLs

Managing Recruiting /Configure Recruiting Marketing Datacenter URLs

Managing Recruiting> Configure Recruiting Marketing Datacenter URLs

> Adjust the URLs after an instance refresh where the configuration wasn't restored properly

Original population of settings not done by Product Support as it is part of the RMK implementation which should be done by the implementation partner.
Restore RMK settings

Service provider Settings/Recruiting Marketing Settings

Service provider Settings > Recruiting Marketing Settings

>Can be done by Product Support after an instance refresh if configuration wasn't restored properly and some Job sync or recruiter sync issues are encountered.

Original population of settings not done by Product Support as it is part of the RMK implementation which should be done by the implementation partner.
Fulfeed Manage Scheduled Jobs

Customers can request Product Support to run the fullfeed (job type: sync all external job postings.)

If you have had an instance refresh recently or are implementing ICS (Internal Career Site Powered by CSB), please provide authorization to make all jobs inactive in RMK before running the fullfeed. This will guarantee that the RMK instance will have no inconsistencies in terms of job postings.

If the fullfeed (sync all external job postings) was deleted by the refresh process then this job will need to be recreated.  If a partner is engaged they can recreate the job. If there is no longer a partner engaged, a case can be submitted to Product Support to request this providing approval and a job owner (username).

Apply with LinkedIn 2.0

Product Support does not implement this feature. The feature can be configured in Career Site Builder > Tools > Social Apply and does't require a Site Reload anymore.

Any change requests that are not described in this KBA are out of scope of Cloud Product Support and should be handled via paid Professional Services Team via SSEM or our extensive global Partner network.

See Also

 3124504 - Disable RMK website temporarily to re-design the layout - Recruiting Marketing

Keywords

SCR, Change, Configuration, RMK, Recruiting , KBA , LOD-SF-RMK-SCR , Website software change request , How To

Product

SAP SuccessFactors Recruiting all versions