SAP Knowledge Base Article - Preview

2795165 - The Channel selection Query is not Available in an Interaction Facet of Ticket

Symptom

There is no query in interaction facet of ticket to filter with channel type.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket Interaction , KBA , new email , channel id , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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