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SAP Knowledge Base Article - PreviewSymptom
Contacts created with client-side Outlook add-in are not synchronized correctly to Cloud for Customer when no customer account has been referenced. Details like e-mail address, phone number and address are missing in C4C, although they have been entered in Outlook.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
client-side, client side, outlook, add-in, add in, addin, synchronization, error, bug, contacts, contact details, missing, data , KBA , LOD-CRM-GW-OUT , Outlook , Problem
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