SAP Knowledge Base Article - Public

2795486 - Error accessing Campaign App on a Mobile Device

Symptom

You click the the Marketing tile via a mobile device and you receive the error: "app could not be opened either due to an incorrect SAP FIORI launchpad configuration or a missing role assignment".Failed to resolve navigation target "#Initial-manageCampaignFlow". This is most likely caused by an incorrect SAP Fiori launchpad content configuration or by a missing role assignment.

CPG App 2.PNG

Environment

SAP Hybris Marketing Cloud – SAP Marketing Cloud

Reproducing the Issue

  1. Logon to Marketing tenant via a mobile device
  2. Click Campaign App
  3. Error appears 

Resolution

The Campaign App on the SAP Marketing Cloud is not supported on Mobile Devices.

This App should only be used on desktop or laptop devices.

Keywords

KBA , CEC-MKT-CPG , Campaign , Problem

Product

SAP S/4HANA Cloud all versions