SAP Knowledge Base Article - Public

2795714 - How-To Restrict Internal Comment in the Completed Ticket


Once ticket is with completed status, it still allows adding of comment in the notes facet.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Search for ticket LMN (where LMN represents ticket name with status completed).
  4. Go to the Notes facet  and click on the edit option.
  5. You can see it allows you to add an internal comment.


In standard an adding of internal comment in completed ticket is allow and is an expected system behavior.


Internal Comment , Note facet , KBA , completed ticket , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions