SAP Knowledge Base Article - Preview

2795714 - How-To Restrict Internal Comment in the Completed Ticket

Symptom

Once ticket is with completed status, it still allows adding of comment in the notes facet.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Internal Comment , Note facet , KBA , completed ticket , LOD-CRM-SRP , Service Request Processing , Problem

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