SAP Knowledge Base Article - Public

2795994 - Bulk Create Candidates from .CSV File does not recognize special characters.

Symptom

  • Bulk Create Candidates from .CSV File does not recognize special characters.
  • Bulk Create Candidates from .CSV File fails.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

When creating candidate via Bulk Create Candidates from .CSV File, an email is received with errors and no candidate are created.

Cause

The .CSV file which was uploaded was edited using Microsoft Excel, Microsoft Excel alters the UTF-8 character encoding which causes values not to be recognized by the system.

Resolution

Use a plain text editor such as Notepad or Notepad++ to edit the .CSV file

Keywords

Bulk Create Candidates from .CSV File, Microsoft Excel, notepad, notepad++, character encoding, special characters, failed, records with errors, no candidates created.   , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions