2796038 - Cloud Print Manager Not Showing the Print Queues or With Error "Connection test failed Object reference not set to an instance of an object"

Symptom

You have installed Cloud Print Manager (CPM), however you are not able to configure the print queues, you face the following error:

"Connection test failed: Object reference not set to an instance of an object."

Or, after configuring the print queues you are seeing a yellow icon next to system URL.

Or, in the error logs there are messages similar to:

*** ERROR *** [6] Object reference not set to an instance of an object. GetAllPrintQueues in DocumentsAvailable (2) ***** [ DocumentsAvailable in RetrievalManager.cs at line 894 ] *****

Environment

SAP Business ByDesign
SAP Cloud for Customer

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Cloud Print Manager; Print Queues; Connection test failed: Object reference not set to an instance of an object , KBA , AP-RC-OUT , Output Management , How To

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