SAP Knowledge Base Article - Public

2797151 - Career site tokens in RCM Account Creation notification do not redirect to RMK - Recruiting Management

Symptom

When RCM and RMK are implemented, 
[[RECRUITING_CANDIDATE_SITE_URL]], [[CAREER_SITE_URL]] and [[LOGIN_URL]] tokens available to use in the RCM account creation email notification do not redirect candidates to the RMK site.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Resolution

  • Please make sure that you are using the correct tokens, in regards to the [[CAREER_SITE_URL]] it is used by RCM only customer and points to the RCM site since it is not as simple as Recruiting Marketing sites (for example jobs.sap.com).
  • For creating candidate accounts and resetting candidate passwords the [[CAREER_SITE_FORGOT_PASSWORD_URL]] will send users to an RCM page that has an RMK wrapper. So they page will look like an RMK career site  page.
  • The [[RECRUITING_CANDIDATE_SITE_URL]], [[CAREER_SITE_URL]] and [[LOGIN_URL]] tokens are hard-coded and not configurable.
  • As the RMK URL is a static value, an alternative would be to paste the RMK URL in each desired email template in Recruiting Email Triggers.

Keywords

CAREER_SITE_URL, Redirect URL, RMK URL, Career Site URL, tokens, Account, Creation, notification , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions