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2797764 - CMS fail to start due to Database access error. Reason Loading shared object failed

Symptom

  • The Central Management Server (CMS) process (boe_cmsd) will not start
  • Error Message: "The CMS on machine '<servername>' was stopped due to a critical error. (FWM 20031)" when logging on to the Central Management Console (CMC)
  • After Restart of the Server CMS is not starting
  • Error Message in CMS log when debug tracing enabled:
    SIServerController:run: Fail to initialize or uninitialize.  Reason is The root server reported an error Initialization Failure. (Reason: Database access error. Reason Loading shared object failed. First tried to load library sybcs_r64 and failed because of error: [sybcs_r64: cannot open shared object file: No such file or directory]. Second tried to load library libsybcs_r64.so and failed because of error: [libsybcs_r64.so: cannot open shared object file: No such file or directory].Database access error. Reason Loading shared object file failed. First tried to load library sybcs_r64 and failed because of error: [sybcs_r64: cannot open shared object file: No such file or directory]. Second tried to load library libsybcs_r64.so and failed because of error: [libsybcs_r64.so: cannot open shared object file: No such file or directory].  Error initializing database wrapper environment for DatabaseSubsystem.
    ).:Database access error. Reason Loading shared object file failed. First tried to load library sybcs_r64 and failed because of error: [sybcs_r64: cannot open shared object file: No such file or directory]. Second tried to load library libsybcs_r64.so and failed because of error: [libsybcs_r64.so: cannot open shared object file: No such file or directory].  Error initializing database wrapper environment for DatabaseSubsystem.


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Environment

  • SAP BusinesObjects Business Intelligence Platform 4.X
  • SAP Sybase Adaptive Server Enterprise (ASE)
  • Linux

Product

SAP BusinessObjects Business Intelligence, Edge edition 4.2, standard package

Keywords

 sybcs_r64, library libsybcs_r64.so , CMS ,BI4 ,Linux, ASE, sybase , Critical, FWM 20031 , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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