SAP Knowledge Base Article - Public

2797802 - Cannot upload certificate while creating communication user

Symptom

While trying to upload a certificate to a communication user in application Maintain Communication Users, you are getting the following error message:

Internal Error

An exception was raised

In http trace, a POST request with the following request URI got 500 Internal Service Error:

/sap/opu/odata/sap/APS_IAM_CUSR_SRV/UserCertificateSe

Environment

SAP S/4HANA Cloud

Cause

The certificate you are trying to upload is not a X.509 client certificate.

Resolution

Only X.509 certificate is supported for creating a communication user. Please upload a X.509 client certificate.

See Also

How to Create Communication Users - SAP Help Portal

Keywords

X509, pkcs#12, pfx, Create Communication User , KBA , BC-SRV-APS-IAM , Identity and Access Management , Problem

Product

SAP S/4HANA Cloud all versions