Symptom
You wish to drag & drop a msg file to an Attachment facet, in our example in Opportunities.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Sales workcenter.
- Go to the Opportunities view.
- Open any Opportunity.
- Go to the Attachments facet.
- Find your msg file on your desktop and drag it to the Attachments facet.
Result: the msg file cannot be dropped in the facet.
Cause
You have not selected the File Extension eml as default under Mime Type: message/rfc822.
Resolution
Please follow the below steps to resolve the issue:
- Go to Business Configuration Workcenter.
- Select Activities view.
- Search Activity "Allowed MIME Types for Document Upload" and Open.
- Search for Mime Type "message/rfc822".
- Select the record and in the File Extension section, uncheck the default flag against msg.
- Change the following entry: eml default = 'X'.
- Save and Close.
Keywords
Msg File, Drag&Drop, Attachment, E-mail, Email, MIME, Msg, File Extension , KBA , LOD-CRM-BF-ATT , Attachments , LOD-CRM-INT-DWB , Data Workbench , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions