SAP Knowledge Base Article - Public

2798216 - Accessing Career Site URL is Redirecting to SAP Website - Recruiting Marketing & Recruiting Management

Symptom

When accessing the Career Site URL, one of the following pages is being opened:

https://www.successfactors.com/content/ssf-site/en/products-services/recruiting-onboarding/talent-recruitment.html
https://www.sap.com/products/recruiting-software.html

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Marketing
  • SAP SuccessFactors Recruiting Management

Cause

Recruiting Marketing has been enabled but the URLs are incorrectly configured in Command Center/Provisioning and/or Career Site Builder.

Resolution

If you use Recruiting Management (RCM) career site:

Please disable the Recruiting Marketing feature from provisioning:

  • Provisioning > Company Settings > Recruiting Marketing

If you use Recruiting Marketing (RMK) career site:

There are two possible causes for this issue:

  1. Missing URL or incorrect URL in Provisioning:

Please configure the URLs in Provisioning > Configure Recruiting Marketing Datacenter URL.

If it is a Stage/Preview career site, please review the URLs to confirm that the Data Centers are included correctly.

For example, if the Site is in DC12 and in Stage/Preview, the URL should be something similar to: customersite.valhalla12.stage.jobs2web.com

  1. Career Site Builder incorrect Site URL:

Make sure that in CSB > Settings > Site Configuration, the Site URL link does not contain a capital letter as this is not supported. Please refer to the following examples:

Incorrect:

Correct:

After making the change, make sure you clear your browser cache.

See Also

2527843 - Cannot access stage RMK URL with error "The service is unavailable"

2529980 - How to configure the site URL of test instance - Recruiting Marketing

3062673 - RMK datacenter URL in Provisioning - Recruiting Marketing

Keywords

career site builder, career site builder preview, career site builder preview redirect, csb preview, manage career site builder preview, career site builder test, career site , KBA , LOD-SF-RMK-CSB , Career Site Builder , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors Recruiting all versions