SAP Knowledge Base Article - Preview

2798340 - "Cannot create e-mail" error ESSC_GENERIC307 in mail form action


You work with Solution Manager either with ChaRM or ITSM scenario. When using a Mail Form action, the email is not sent. In transaction crmd_order you find error message ESSC_GENERIC307 in the PPF action log:

  • Cannot create e-mail   ESSC_GENERIC307
  • Action could not be successfully executed


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental



SAP Solution Manager 7.2


SAP Solution Manager 7.2


ESSC_GENERIC,307, ESSS_GENERIC, mailform, mailforms, mail-forms, GETWANOT_ASSIGNED, CL_IM_AI_IM_MAIL_FOR, can not create mail, SEND_MAIL_WITH_MAIL_FORMS, ESSC_GENERIC307, ITSM, CRM WEB UI, CRM_UI, SM_CRM , KBA , CRM-MKT-ML , Direct Mailing , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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