2798340 - "Cannot create e-mail" error ESSC_GENERIC307 in mail form action

You work with Solution Manager either with ChaRM or ITSM scenario. When using a Mail Form action, the email is not sent. In transaction crmd_order you find error message ESSC_GENERIC307 in the PPF action log:

• action ZXX_SEND_MAIL_YYYY
• Cannot create e-mail   ESSC_GENERIC307
• Action could not be successfully executed

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

SAP Solution Manager 7.2

ESSC_GENERIC,307, ESSS_GENERIC, mailform, mailforms, mail-forms, GETWANOT_ASSIGNED, CL_IM_AI_IM_MAIL_FOR, can not create mail, SEND_MAIL_WITH_MAIL_FORMS, ESSC_GENERIC307, ITSM, CRM WEB UI, CRM_UI, SM_CRM , KBA , CRM-MKT-ML , Direct Mailing , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem