SAP Knowledge Base Article - Public

2798535 - Validation error when enrolling User into Class


Validation error when Admin enrol user into class:

Error: Employee XXX must have a Shopping Account before Chargeback can be used during the registration process


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

  1. Navigate to to Learning
  2. At Class Entity > Registrations Tab
  3. Click add Users


Shopping account related to the user was deleted

Support can check the PH_SHOPPING_ACCT for user. This table should show delete action taken place in database.


  1. Navigate to user
  2. Select Finance tab
  3. Enter same Shopping Account deleted for user
  4. Hit Apply Changes.This will reinsert Shopping Accout ID back in PA_SHOPPING_ACCT


validation error; schedule offering; shopping account; commerce; register; user; PH_SHOPPING_ACCT; PA_SHOPPING_ACCT; , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem


SAP SuccessFactors Learning all versions