SAP Knowledge Base Article - Public

2798687 - The Course Chargeback price incorrect


Price of schedule offering is showing incorrect chargeback value in user Catalog


SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

  1. Create an item, schedule it and set it up in 3 catalogs with a different price in each.

    Catalog 1 = $100
    Catalog 2 = $75
    Catalog 3 = $50

  2. A manager is assigned to catalog 1 & 3 via ASP. The employee in his team is assigned to catalog 2 via ASP.
  3. When a manager enrols the employee the charge is $50 and not $75 (price the employee would be charged if booked directly)


This is an expected behaviour


Managers and users will see the the lowest chargeback price.

Example: If user/manager have access to two catalogs A and B and Item X is priced as $75 in catalog A. Same item is priced $0 in catalog B

If user/manger have access to only catalog A then chargeback price show as $75 in catalog

But if user/manager have access to both catalogs ( A & B ) then lowest price ($0) will be displayed when searching cataolg


catalog; item; schedule offering; price; chargeback; commerce; charge , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-COM , Commerce , Problem


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