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2798738 - Blank ECF page - 404 - error

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • ECF VU has been deployed as per installation guide and example guides outlined in KBA 2565170
  • upon launching the ECF URL either using Chrome or IE, the page does not load and displays blank blocks
    ecf_error1.png
  • the same issue happens when using any of the example files found in the webapps folder
  • upon checking the developers logs in Chrome, you noticed the following error: "Uncaught Error: failed to load 'sap/ecf/sap-ecf.js' from ../resources/sap/ecf/sap-ecf.js: 404 - error"
    ecf_error2.png


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ECF Agent, ecf activity, blank page, visitor, blank, DPO ECF , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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