Symptom
Admin can find item when searching by item ID only but searching by title returens no results
Environment
SAP SuccessFactors Learning - All Supported Versions
Reproducing the Issue
- Admin navigates to Learning
- Hit Item tab
- Enter Item title and click Search
- No records are returned
Cause
The locale that the admin is using as a preference is not populated at item localisation level
Resolution
In order to resolve the issue you will need to do the following:
- Check what is the active locale ID used by the admin
- Navigate to learning
- Find the item that admin X cannot find
- Click World icon next to the item title
- Enter the title of the item for English United Kingdom ( locale used by admin)
- Click save. Then admin should be able to search by item title now
See Also
2548979 - Search by item ID return "No results match your search." in a Locale
2666339 - Item Title Localization - LMS
Keywords
item; locale; admin; search; type; LMS; title , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors Learning all versions