SAP Knowledge Base Article - Public

2799272 - No search records returned when admin search for Item by Title


Admin can find item when searching by item ID only but searching by title returens no results


SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

  1. Admin navigates to Learning
  2. Hit Item tab
  3. Enter Item title and click Search
  4. No records are returned



The locale that the admin is using as a preference is not populated at item localisation level


In order to resolve the issue you will need to do the following:

  1. Check what is the active locale ID used by the admin


  2. Navigate to learning
  3. Find the item that admin X cannot find
  4. Click World icon next to the item title


  5. Enter the title of the item for English United Kingdom ( locale used by admin)


  6. Click save. Then admin should be able to search by item title now

See Also

2548979 - Search by item ID return "No results match your search." in a Locale

2666339 - Item Title Localization - LMS


item; locale; admin; search; type; LMS; title , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning all versions