2799272 - No search records returned when admin search for Item by Title

• Admin can find item when searching by item ID only, but searching by title returns no results
• If searching an item by tiltle, the result only returns when 'Search All Locales' is set as YES. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. Admin navigates to Learning activities> Item
2. When 'Search All Locales' is set as NO, enter Item title and click Search, no records is returned
3. When 'Search All Locales' is set as YES, enter Item title and click Search, records are returned

The locale selected as the administrator's preference is not populated at the item localisation level.

In order to resolve the issue you will need to do the following:

1. Check what is the active locale ID used by the admin

2. Navigate to learning activities > item > Find the impacted item > Item Details

3. Click World icon next to the item title

    4. Enter the title of the item for the locale used by admin or other locales admin wants to set up

    5. Click save. Then admin should be able to search by item title now

2548979 - Search by item ID return "No results match your search." in a Locale

2666339 - Item Title Localization - LMS

item; locale; admin; search; type; LMS; title; no reulst; item details; item title; language. , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Problem