Unrated Sections or Sections with have no items are not ignored in the overall performance rating calculation even if-no-ratings-then-ignore-section= "true " is configured.
SAP SuccessFactors Performance Management
Reproducing the Issue
- Check if this is configured in the Performance Form Template xml : if-no-ratings-then-ignore-section= "true " (Note: the default is "true")
- Complete the form ratings, leave a sections with items unrated or there are no items on the section.
- Save or route the form. The calculated form rating will still include the unrated sections or sections with no items.
if-no-ratings-then-ignore-section= "true" will not be respected when the following element is configured in the meta section of the form template xml:
Remove the element : <meta-form-rating-calc><![CDATA[sum]]></meta-form-rating-calc> from the meta section of the performance template xml.
You may also see <meta-form-rating-calc><![CDATA[avg]]></meta-form-rating-calc> configured in the from.
To remove the element "meta-form-rating-calc" , this will require a configuration change in your performance form template xml. For this type of configuration changes, please reach out to an SAP Partner to do the necessary changes.
Please refer to the SCR KBA for more information about the implementation partner supported changes: 2250186
if no ratings then ignore section, unrated sections are not ignored, overall performance rating calculation , KBA , csg_q , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , Problem