SAP Knowledge Base Article - Public

2799560 - The Change Password Button Is Not Available Using The Fiori 3 Theme

Symptom

You are trying to change your password in the logon screen with the Fiori 3 theme enabled but the Change Password button is not visible.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Enter your Tenant URL, for example https://myXXXXXX.crm.ondemand.com.
  2. Before entering your logon credentials, you notice that the Change Password button is not available.

Cause

This is expected behavior with the Fiori 3 theme enabled.

Resolution

There is another method to change a password for an end user. To do so, follow these steps:

  1. Logon to the Fiori Client.
  2. Click your Profile Icon.
  3. Open Settings.
  4. Click Change Password.
  5. Enter your current password, as well as your desired New Password.
  6. Click Save and Close.

Keywords

Logon screen, login, Home, not able to, change, forgot password option, user ID, credentials , KBA , AP-RC-MOB-UIF , Responsive UI , Problem

Product

SAP Cloud for Customer core applications 1905