SAP Knowledge Base Article - Public

2799608 - How to check Existing Service Request Details in C4C /ByD


With the release of 1905 you can monitor the existing Service requests from your end.


SAP Cloud for Customer, SAP Business ByDesign


You can use this to check when you can expect a new system, restore point, or copy of your solution profile to be delivered.

  1. Go to Service Control Center Work center.
  2. Go to Systems and Service Requests view.
  3. Click on Service requests.                      

Service request view details.jpg

In the above screenshot you will see, Request ID, Request Type, Created On, Scheduled On, Status, Process ID(PID) along with the Requestor Details as highlighted in the screenshot.


Service Request ID, Request ID, Requestor Details, Request Type. , KBA , requestor details , request type , existing service request id , SRD-CC-CI-CCS , Service Control Center , LOD-CRM-ADM , Administration UI , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions