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2799608 - How to check Existing Service Request Details in C4C /ByD


***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***

With the release of 1905 you can monitor the existing Service requests from your end.



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SAP Business ByDesign


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


Service Request ID, Request ID, Requestor Details, Request Type. , KBA , requestor details , request type , existing service request id , SRD-CC-CI-CCS , ByD Service Control Center , LOD-CRM-ADM , Administration UI , Problem

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