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SAP Knowledge Base Article - PreviewSymptom
You have configured your account type per roles. However, after adding the account as favorite, in the favorite menu you are not seeing the roles.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1905
Keywords
Favorites; Account; Role , KBA , AP-RC-UIF , C4C UI Framework , Problem
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