SAP Knowledge Base Article - Preview

2799787 - Agent Not Determined As Current User In New Ticket

Symptom

The Processor/Agent is not determined as current (logged on) user in new ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Agent, Processor, Determination, Current User, Ticket, Involved Party, Party Role , KBA , tickets for customer support , newticket , current user , LOD-CRM-SRP , Service Request Processing , Problem

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