SAP Knowledge Base Article - Public

2800079 - Error: "Internal Error; Create an SAP Incident" While Importing Service Requests in Data Workbench


You are trying to import Service Requests using Data Workbench, but you are receiving the error message below:

"Internal error; Create an SAP case"


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Data Workbench work center, in the Import view.
  2. Upload the template.
  3. Import the file.
  4. See the file import completed with errors in the Monitor view.


There are multiple reasons for this kind of error:

  1. One of the reasons for this error message is the date/time format used in the template for fields such as Requested_Start_Date, Requested_End_Date, Reported_On, Completion_Date and Completion_Due.The configuration of these fields in the metadata of the underlying service is Edm type datetimeoffset and that requires the use of the specific date/time format: YYYY-MM-DDTHH-MM-SSZ.

  2. Other reason could be ID fields with #N/A. This is not supported.  

Observation: While completing a Data Workbench CSV template, it is always recommended to check the FieldDef file from the downloaded zip of the object you are importing, to see what are the supported formats of each field.


Review the file and check if you are using any of the above mentioned fields in the template with a different format than expected.


data workbench, Internal error Create an SAP case, service request import , KBA , LOD-LE-SRP , Obsolete: Please use LOD-CRM-SRP , Problem


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