2800436 - The Outbound Email Activity Gives Error Message, "Please enter a party with role Employee Responsible"

When you try to reply on to an existing ticket, you face an error message as Please enter a party with role Employee Responsible.

SAP Cloud for Customer.

1. Go to the Service Work Center.
2. Go to the Tickets View.
3. Open any Ticket ID XYZ (where XYZ represents the ticket id) .
4. Click on reply on to any existing interaction in the ticket

Reply could not be sent because of error message, Please enter a party with role Employee Responsible.

Scoping would not be maintained properly for the determination of Employee Responsible Party Role.

1. Go to the Business Configuration work center.
2. Then to Open Activity List View.
3. Search for Configuration Element - Activities.
4. Go to Maintain Involved Parties for Email.
5. Select the Party Role as Employee Responsible and click on Maintain Determinations.
6. Kindly enable only Current User for determination.

After this configuartion,you can continue to send outbound emails without any errors.

Please enter a party with role Employee Responsible , ticket, employee responsible, current user , KBA , employee responsible , ticket , reply , LOD-CRM-SRP , Service Request Processing , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions