Online Monitoring is essentially a Supervisor user interface. among its features is the ability to change an Agent’s queue assignments and control the agent’s skill competencies.
A user with incorrect or modified user rights can therefore also have these privileges, thus caution should be taken when granting such rights.
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications roles skills OM , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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