SAP Knowledge Base Article - Public

2800474 - Formatted text in External Note is not showing correctly in the Preview


You are using Formatted Text in the External Note in a Sales Quote but in the Preview, the formatting is not showing correctly.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Sales Quote view.
  3. Open any Sales Quote.
  4. Click Edit and enter formatted text in the External Note of a product.
  5. Click Actions > Preview.

Result: The formatting is not showing exactly as in the External Note.


You entered the formatted text by using copy & paste. Formatting by copy and pasting formatted text does not always work.


The formatting must be done on the Sales Quote UI directly, only then will it show as expected in the Preview.


rich text, RTF, formatting, indent, preview, summary , KBA , LOD-LE-CQP , Customer Quote Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions