You are using Formatted Text in the External Note in a Sales Quote but in the Preview, the formatting is not showing correctly.
SAP Cloud for Customer
Reproducing the Issue
Go to the Sales workcenter.
- Go to the Sales Quote view.
- Open any Sales Quote.
- Click Edit and enter formatted text in the External Note of a product.
- Click Actions > Preview.
Result: The formatting is not showing exactly as in the External Note.
You entered the formatted text by using copy & paste. Formatting by copy and pasting formatted text does not always work.
The formatting must be done on the Sales Quote UI directly, only then will it show as expected in the Preview.
rich text, RTF, formatting, indent, preview, summary , KBA , LOD-LE-CQP , Customer Quote Processing , Problem