SAP Knowledge Base Article - Public

2800707 - No 'X' Button to Close Cancellation Policy Window - LMS


  • Unable to close the cancellation policy window
  • Cancellation policy window has no X button
  • How to close Cancellation policy window in an integrated login

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


 SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. In an integrated login, go to My Learning > Search for Scheduled Offering
  2. Click on Withdraw

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  1. Click Yes on the succeeding Confirmation windows 

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  1. Click on the Cancellation Policy link > Notice that there is no X or Close button on the window

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  • As per Product Management Team, with fiori, we are moving to no close X on dialog boxes.
  • Since it can be closed using escape, this is not a defect but an expected behavior.
  • Please use the escape key to close the cancellation policy window when withdrawing from a Scheduled Offering.


LRN-55537, SF, Success Factors, LMS, learning, cancellation policy window, scheduled offering, escape key, how to close, registration, withdraw, integrated login, UI, interface , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To


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