SAP Knowledge Base Article - Public

2801096 - Your action is needed error for job board configuration - Recruiting Posting


  • The status on the job board configuration (credentials) is showing as 'Your action is needed'.
  • The job board is grayed out and cannot be selected for posting.
  • The job I posted remains in processing status with an error.


 SAP SuccessFactors Recruiting Posting

Reproducing the Issue

  1. Go to Manage Recruiting Posting
  2. Click My job boards
  3. Select the job board
  4. Go to Credentials tab
  5. You will see the message "Your action is needed. Invalid credentials"


There are 2 possible causes for this issue.

  • Invalid or missing credentials or job board contract issue
  • Temporary technical issue


Case "Invalid or missing credentials"

First, edit the job board configuration (credentials) and make sure all mandatory fields are filled. DO NOT delete the faulty configuration, otherwise the existing postings won't be affected by the correction.
 If mandatory credentials are already filled, contact the job board in order to review these details and make sure they are not blocking Recruiting Posting IP addresses. Also, check with the job board if your contract is active and everything is set up on their end for the posting via Recruiting Posting.

Important: If a Posting Profile does not have a configuration associated, the system will create an empty one, and the job will remain in processing status without any error. Therefore, the job will not be transmitted to job boards.

Note: If you are still able to reproduce this issue after confirming the credentials with the job board team, you can download posting logs (see SAP Knowledge Base Article 3276360) and share them with the job board.

Case "A temporary technical issue"

If you are sure that the credentials are correct (configuration and contract confirmed by the job board), it may be a temporary contract or technical issue within the integration. You can remove the error from the UI in Manage Recruiting Posting > My Job boards > Select the necessary job board > Select the invalid "configuration" > Click Remove Error (see SAP Knowledge Base Article 3121263).

See Also

2563733 - Job posting is not published on job boards - Recruiting Posting

3121263 - Self-Service Removal of Errors and New Job Status Availability - Recruiting Posting

3276360 - Self Service Job Boards Logs - Recruiting Posting


your action is needed, job board, configuration, invalid credentials, an error occurred with the feed, activation, recruiting posting, rpo, temporary issue

, KBA , LOD-SF-RPO-JSM , Job Boards/Schools Management , LOD-SF-RPO-JOB , Job Offer not to be found/ to be removed to Job Boards , Problem


SAP SuccessFactors Recruiting Posting all versions